Eric Montgomery has been our “go-to IT guy” for 6 years now. He is quick to respond to our email requests for help and is able to resolve problems remotely in a short amount of time.
We have come to rely on Eric’s knowledge, expertise, and professionalism to keep our logistics business systems running smoothly, both in the home office and on the road. We highly recommend Eric without hesitation or reservation.
Jo P. CFO, KPG Global LLC
I wanted to thank you for the great service and patient guidance you provided last week in the phone consultation for setting up my new computer and a new printer. You understand how I utilize both devices and guided me with your expert advice from suggestions on printers to the configuration of the computer I ordered.
You were an absolute “life-saver” during the remote support when we discovered the ports on the new computer did not fit any of the external drives I wanted to use for backups. The whole installation process would have been an absolute nightmare for me if you had not been there to guide me!
I really can’t thank you enough, especially for your patience with all my questions. I felt that the fees I paid for your expertise were well worth the investment. I must say the remote assistance options have worked well for me.
Thank you again,
Having the availability of remote computer assistance is a life-saver.
I can reach out to Eric anytime and any day of the week and be assured that he will respond within what is always a reasonable time.
Using the remote software works so well that it’s even easier than having a person come to our home/office for a service call.
Eric Montgomery has been a god-send for my computer problems for years. He’s great at solving odd problems. He’s helped get new equipment up and running.
But beyond that, he’s patient with a senior citizen like me. He carefully explains things clearly and with words that are understandable — i.e. no techie jargon. And Eric takes time to teach — at a level, I can absorb to avoid future problems or to deal with new situations.
His skills working remotely are fabulous. It is like he is sitting right here.
He’s been a tremendous resource.
Put very simply: Eric Montgomery is a remarkable resource for anyone who has problems with their personal or business computer. I had to deal with many “so-called experts” in my 33 years of University teaching but few possessed the combination of technological expertise and finely tuned social skills that Eric possesses.
He is extremely well organized, responds to emails and phone calls as soon as he can, and best of all he makes repairs on-site in a timely and efficient manner. His prices are more than reasonable. His website is a font of information as he remains abreast of the latest developments in computer land.
To sum it up, Eric is really a born teacher and a remarkable human being. I recommend him highly.
Emeritus Professor of History
University of Delaware
My wife and I have used Eric Montgomery several times over the past two years for our home office business and personal computers. He has solved numerous technical problems we encountered as well as set up some programs for us and handled some hacking issues. He has always been on time and his home service is reasonably priced compared to other computer firms in the area. We have recommended Eric Montgomery to our neighbors and they have also been very satisfied.
As the go-to computer guy for many residents in my Lewes neighborhood, Eric Montgomery has a long track record and stellar reputation. He’s worked on all of our computers, printers, desktops, and laptops, set up printers, and deleted malware. Occasionally, we’ll contact him about a problem and he’ll troubleshoot a solution that we can handle on our own—all by email. He’s even given a tech talk to our community on how to protect your computer from problems stemming from online viruses, malware, and phishing scams. I couldn’t recommend him more highly.
Your prospective customers should know how responsive you are when someone contacts you via text or email. Most often, you respond to a “help” text or email within a few hours. And either you set up an appointment or you send information that helps solve the problem without a visit.
Eric Montgomery is simply the best!
I recommend Eric Montgomery for those of us who enjoy the good things technology can bring but are often baffled by the complexity of those same systems, especially when they “have issues.”
Eric demonstrates an understanding of the computers and peripherals we use. He is a patient advisor on how to use the technology effectively for our individual purposes.
I don’t hesitate to recommend his services to anyone.
Eric Montgomery has been an absolute blessing for our business. He has been fixing and advising for our sign business on how to best use our computers and printing equipment since 2005. His monthly remote maintenance has allowed our business to run smoothly.
Eric is a sincere, knowledgeable, and dependable professional who has the customer’s best interests in mind.
Gwen Osborne and Katie Handy
It was all done remotely!
I decided it was time to upgrade to a new computer and needed someone who could help me through the process, make recommendations and provide guidance along the way. I also wanted someone who cares about their customers, has great patience, and has the experience to help make my transition as smooth as possible.
I searched online and eventually found Eric Montgomery. After reading the testimonials from other customers, I decided that Eric was exactly who I needed to see me through the whole process.
After a brief email and telephone discussion of what my needs were, Eric made recommendations for new equipment and explained how to download the program needed to work with me remotely. He has made my experience a very positive one.
I am happy with how things worked out, and I know I found the right “computer guy” for all of my technological needs.
I’ve learned valuable lessons about how to use my technology from Eric.
Thank you for all of your knowledgeable computer support over the years.
Prior to my retirement, I had no real working knowledge of the computer, except for basic e-mail. I was one of those “dinosaurs” with an administrative assistant who did all of my reports, correspondence, etc. For this reason, I was completely inept when it came to doing even the simplest tasks on the computer!
You cannot imagine my joy in finding someone like you – an extremely capable, knowledgeable IT expert – with exceptional teaching skills! You are a rare breed!
In my experience, many “techies” have no patience for the adult who does not possess at least rudimentary computer skills. For this reason, it is almost impossible for someone like me to develop these skills.
Your kind, patient approach, along with your ability to explain how to perform a task in plain English, makes all the difference to a neophyte!
I highly recommend you to any person or organization looking for a first-rate teacher!
All the Best,
Cathi Killingsworth Bost
Eric Montgomery excels at interpersonal communication. No problem is too big or small, and he can always explain technology in a way that anyone can understand.
The same holds true for his business and project ideas. He is always aware of the smallest detail – things that others may forget – and this helps us save time and money.
His knowledge of how to run a business allows him to consider and weigh all angles of a proposed project, event, or circumstance so as to reach the best solution or action for the situation at hand.
Eric has been providing his email and remote services to Kody’s Kids for many years. His in-depth knowledge of technology and his standards for customer service are unparalleled.
Philip W. Brown, Founder
Kody’s Kids, Inc. – “Making a Positive Difference”
Eric Montgomery made it possible for me to keep on working while traveling in the US! While traveling in Delaware, and still working with my colleagues located in Switzerland, England, and South Africa, my Outlook crashed and I could no longer send any emails. Eric came over to my in-law’s house where I was staying and soon fixed the problem.
Sitting next to him, I learned many new things about keeping my computer ‘clean’ and running faster. While repairing Outlook, Eric also fixed all sorts of little problems that we came across along the way.
Thanks, Eric for helping me finish my work, keeping my colleagues happy, and saving my vacation!
Isabelle van Notten
Eric Montgomery has always been able to help me out!
I know he has so many satisfied customers that he may not always be able to get to me right away, but he is definitely worth the wait.
I have used 4 other computer companies, and he is by far the best. He is a professional in every way. He lets you know what he is going to do and when he will do it, and he delivers on his promises!
Thank you, Eric Montgomery, for getting me out of yet another technological bind!
You are without a doubt great to have as a computer specialist when one gets into trouble. Perhaps like many other senior citizens, our technical knowledge is limited and you always help us out and get us back on track. Thanks again!
Bev and Bob
Rehoboth Beach, Delaware