Providing Onsite & Remote Support

Whether you have been using technology for a while, or perhaps you are a new Mac or Windows-based computer user, one fact rings true — eventually, the assistance of a technology professional will be needed.

The Computer Guy can help with many of the listed issues below. Some only onsite, such as setting up a new printer, scanner, network, or computer. But others I can also take care of via remote:

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One-on-One Teaching
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The computer runs slow, is slow to shut down, or it freezes often
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Destructive viruses, worms, spyware and malware
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General maintenance, upkeep and backups
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Issues with Apple/macOS (OS X)
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Issues with Microsoft Windows
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Issues with Microsoft Outlook, Word, Excel or Powerpoint
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Email issues (Outlook, Gmail, Yahoo, Hotmail, etc.)
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Having trouble accessing files or programs
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Hardware malfunctions
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The “Blue Screen of Death” (BSOD) — Windows OS
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The “Spinning Beach Ball of Death” (SBBD) — macOS (OS X)
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Website Consulting: I help my clients understand what they really need in a website and to help find a designer that fits their project.
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The “Spinning Beach Ball of Death” (SBBD) — macOS (OS X)
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Setup or troubleshooting of cable, DSL and FiOS internet services.
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Setup or troubleshooting of wireless networks.
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Setup or troubleshooting of printers, scanners, etc.
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Setup of new computer systems, including data transfer or recovery
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Troubleshooting sound and multimedia
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Programs that won’t open or close
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An excessive amount of pop-up windows
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Questions about system/internet security and safety
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Mobile device setup and troubleshooting
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Setup of streaming video players (Roku, Amazon Fire stick, and AppleTV)

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Social Media Setup and/or Instruction: I help my clients understand which social media platform is right for their needs, then I teach them how to get the most from that social media platform. 

Testimonial
Eric Montgomery, The Computer Guy, is a computer genius! I recommend you contact him for any computer issue you may have. He is prompt, efficient and brilliant!

Sue Fortier

Sue Fortier Photography

Rehoboth Beach, Delaware